Last week a Break Time customer’s Facebook post caught my attention. Stanley Hulett of Moberly, Mo., was visiting our store on Smiley Lane in Columbia Mo., when he accidentally threw his eyeglasses and case in the trash. Stanley didn’t notice his glasses were missing until he had returned home, so he called the store to see what could be done.
Shaquille “Shaq” Daniels, assistant store manager, spoke to Stanley on the phone and volunteered to look through the trash to see if he could find the customer’s missing belongings. Shaq not only found the customer’s glasses and case, but he also earned a well-deserved shout-out from Stanley on Facebook for his extra effort.
This type of situation is a perfect example of living our core values. There’s no doubt Shaq “Put Customers First” with his willingness to dig through the garbage to help a customer in need. This is the type of above and beyond behavior that shows our customers how much we care for them and value their business. When we surpass our customers’ expectations, it helps us stand out and create a positive, memorable experience that can lead to increased customer loyalty.
Thank you Shaq for personifying our commitment to “Put Customers First” and for delivering such great service to our customers.
Jon Ihler, president and CEO