Memo written by Kenny Steeves, Vice President of BP/LP Operations.
The rollout of EnterpriseOne (E1) for fuel sales has brought many changes to how we do business in the field. From our customers’ perspective, the biggest difference has come in the way we now leave behind delivery tickets instead of invoices. We have received a lot of feedback on this topic, and I have a few suggestions on how you can discuss the matter with customers.
The primary reason why we made the decision to leave behind a delivery ticket rather than an invoice has to do with the limited quality of cellular service in many of the areas we serve. Our truck systems require a dependable cellular connection to relay the tax and pricing information necessary for creating invoices. Rather than forcing our drivers to wait for this information to be slowly transmitted in areas with poor cell reception, we decided to print delivery tickets, which show the product and quantity pumped.
As you all know, we are working hard to improve the efficiency of our fleet and it wouldn’t make sense to ask our drivers to spend any more time than is necessary at delivery sites. Not only would this slow our deliveries to customers, it would also frustrate our drivers as they would not be able to go to their next stop until the data for the invoice had been fully transmitted.
The good news is that customers can still receive a full, detailed invoice on the day of delivery if they simply provide us with their email address. Additionally, information about pricing and sales totals is readily accessible by our CSRs as soon as an order has been ship confirmed in the system. Customers will also continue to receive a detailed statement each month.