Online reviews have become incredibly influential in the customer decision-making process. Consumers say these first impressions significantly affect their choices, with 86% saying they will not buy products or services from companies with negative ratings. On the flip side, customers will spend 31% more when businesses have excellent reviews. Reviews are also key to increasing…
MFA Oil plant, operations and district managers came together in Springfield, Mo., on April 18-20 for the company’s annual managers meeting. The group was split into two different sessions, with the mid-south, southeast and southwest districts meeting on the first two days, followed by the northeast, northwest and west central districts gathering on the last…
Two closed BPLP offices have reopened recently. The offices in Mammoth Spring, Ark., and Warsaw, Mo., are once again staffed and open to the public. The office at 187 US Hwy 63 South in Mammoth Spring is just south of the Missouri-Arkansas border. It reopened in October and is staffed Monday through Friday from 8:00…
Each year BPLP managers are challenged to improve their plant’s net income as part of the annual sales contest. This year’s contest was set up with a few notable differences though. First, the contest period was aligned with the fiscal year, beginning on Sept. 1, 2019 and ending on Aug. 31, 2020. Second, to qualify…
In September, April Cavaness was named plant manager of the company’s bulk and propane operations in Bernie, Mo., and Jackson, Mo. Cavaness has been with the company since December 2016 and previously worked as a customer service representative in the Jackson office. Prior to joining MFA Oil, Cavaness worked for 16 years at Ferrell…
Three offices in northeast Missouri have reopened in an effort to improve the company’s standing in the region. Offices are once again staffed and open to the public in Canton and Center, and Kahoka will soon be staffed once work on the office space is completed. The reopened offices are operating under limited hours. All…
The company has expanded its presence in Northwest Arkansas with the opening of a new office at 628 N. Centennial Ave. in West Fork. The new plant, which officially opened on Sept. 16, will offer refined fuel, propane and the full line of MFA Oil lubricants. “We have seen aggressive growth in Northwest Arkansas in…
MFA Oil held its annual managers meeting in Springfield, Mo., at the University Plaza Hotel on August 14-15. The meeting brought together bulk and propane plant managers, operations managers, district managers and business development personnel to discuss how the company is refocusing its efforts on improved service to customers. Jon Ihler, president and CEO, kicked…
Employees recently sent in questions they would like to see addressed by the management team. Due to the volume of questions that were sent in, we have sorted them into five posts related to the following categories: general business, technology, BPLP operations, growth and human resources. Is it possible for CSRs to do ride-alongs with…
A series of district meetings aimed at informing MFA Oil delegates about the company’s performance, products, pricing outlook and other news recently concluded. Each of the six district managers discussed their region’s fuel volume, patronage, key performance indicators they are monitoring to improve delivery efficiency, and the company’s ongoing search for acquisition opportunities. Biodiesel Guest…
After careful consideration, a decision was recently made to sell the company-owned property at 1214 Eugenia Street in Columbia, which included a bulk plant and Petro-Card 24 facility. The bulk plant will be relocating to 2304 Business Loop 70 East in Columbia on February 25. The new address is in the same building where the…
On December 2, Bill Marshall was promoted to the position of director of business development. In his new role, Marshall will lead the company’s business development team, work with high-value clients and manage product bids for select accounts. In addition to his new responsibilities, Marshall will maintain the duties of his former job as APM…