While the Sulphur propane plant held its customer appreciation dinner on July 21, a vacationing elderly couple stopped in front of the plant. David and Sherry Christiansen had a flat tire on their fifth-wheel camper, and they informed the plant staff that they would move it as soon as they could. The Sulphur employees told the Christiansens…
One icy morning in February, Vernon Graven, a driver from Sullivan, Mo., was scheduled to deliver to a remote location outside of Leasburg, Mo. Graven called ahead to talk with the customer to confirm the road was passable and told the customer he would arrive within 20 minutes. When Graven pulled his truck around the…
One evening in December, when Victor Luce was nearly finished closing the shop for the night, a customer rolled into the parking lot with a problem. The customer, who was in the middle of a long trip to Colorado, and Victor discovered it would be dangerous for the customer to continue without necessary service work….
Last week a Break Time customer’s Facebook post caught my attention. Stanley Hulett of Moberly, Mo., was visiting our store on Smiley Lane in Columbia Mo., when he accidentally threw his eyeglasses and case in the trash. Stanley didn’t notice his glasses were missing until he had returned home, so he called the store to…
Quick thinking may have made the difference between safety and potentially serious injury for the six people who huddled for protection in the back room of the Break Time convenience store at 326 Ellis Blvd. in Jefferson City on the evening of May 22. At approximately 11:43 p.m., a category EF-3 tornado–the third-strongest twister…
All of the 2018 Peer Awards have been handed out, and we wanted to publicize the remaining list of recipients. The awards were given to employees based on co-worker feedback to Mark Fenner, president and CEO, and Janice Serpico, chief human resources officer, during last year’s Facetime with Fenner sessions. Congratulations to those who received…
On Jan. 23, as Danny Snider, a driver out of MFA Oil’s Sweet Springs, Mo., plant, was returning to the highway after an evening delivery, he noticed something strange. Smoke was pouring out of a Missouri Department of Transportation (MoDoT) shed near Concordia, Mo. Seeing as no one else was around, Snider pulled over to…
A customer recently sent a thank you note praising CSR Kelley Wertin (St. Joesph) for going the extra mile to ensure propane could be safely delivered to her home. We want to thank everyone at MFA Oil for the great service you always provide us. We especially appreciate Kelley Wertin who regularly calls to arrange…
Employees from the Northeast and Northwest BPLP districts were recently recognized by their co-workers with the Peer Award. The award is given based on co-worker feedback to Mark Fenner, president & CEO, and Janice Serpico, chief human resources officer, during the Facetime with Fenner sessions. Northeast Award Winners Fred Trowbridge, BP/LP Area Manager, Fulton, Mo….
Congratulations are in order for eight Home Office employees who were recently presented with a Peer Award, a new honor that has been established for employees who are recognized by their peers for continually demonstrating excellent service to MFA Oil. The honorees were selected based on co-worker feedback to MFA Oil President Mark Fenner and…
When Ted Niehoff and Danny Rahmier walked into the Bowling Green BP/LP plant to drop off some paperwork on June 15, they assumed their visit to the office would be business as usual. However, Niehoff, a driver, and Rahmier, a service technician, soon realized something was amiss. Their co-worker, CSR Shellie Ward, was slurring her…
A customer recently sent in a note commending Dennis Schick, BP/LP driver from the Peculiar, Mo. propane plant for his exceptional customer service. Dennis came out to do a leak inspection for a first-time propane user and took a little extra time to explain how the product worked, when to fill up the tank, where…