A customer recently sent in a note commending Break Time Sales Associate Tina Hill on a job well done after witnessing her interaction with an unhappy customer. Tina was dealing with a customer who was upset she couldn’t buy tobacco products without identification. She did a great job of calmly explaining the tobacco sales policy…
A recent note from an appreciative Break Time customer stresses why she and her friends and family drive out of their way to visit the store at 402 N. Woodbine in St. Joseph, Mo. I bring in a small group of individuals with developmental disabilities every single Sunday morning. We have been coming on a regular…
Hundreds of MFA Oil delegates gathered at district meetings in St. Joseph, Mo., Moberly, Mo., and Jefferson City, Mo. held in February to hear updates from the company. The meetings began with MFA Oil district managers providing a financial overview of the company, noting the volume of sales and how the company has been affected…
Big O Tires employees from Missouri and Arkansas recently gathered at the Lake of the Ozarks to celebrate the success of the 2014-2015 business year with an award banquet at Camden on the Lake Resort. The attendees were commended for their hard work and dedication in helping set a new record for Big O Tires…
Melissa Wilson, a supervisor in the accounts receivable department, has been working with the senior CSRs to train plant managers and CSRs on the new payment application process. She says one of the most noticeable changes of switching from POS to E1 will be how quickly customer payments appear in the system. “This is going…
By: Sandy Cryderman, director of revenue accounting and process improvement Wonderful things have been happening on the project horizon. Merely six months have passed since we started focusing efforts to automate our payment process. Now we’d like to share some of the statistics that show the progress that has been achieved on this front. Lots of…
Amy Brown was recently promoted to the position of area supervisor for Break Time. In her new position, Brown will have overall responsibility for five stores in Columbia, two in Moberly as well as the Brookfield and Macon locations. She will report to District Manager Cathy Geotz. Brown joined Break Time in 2010 as a manager-in-training…
MFA Oil employees at the Home Office stepped up to make sure three families were able to have Christmas gifts to open this year. Employees donated children’s toys, clothes, household necessities and food to make sure each of the families will have a memorable holiday. The families were selected through the Voluntary Action Center’s Christmas…
MFA Oil Company hosted nearly 100 children at its first annual Kids Christmas with Santa event on Saturday, December 12. All MFA Oil, Break Time, Jiffy Lube and Big O Tires employees and their families were invited to visit the home office for an opportunity to meet Santa Claus. In addition to getting a photograph…
The MFA Oil Foundation recently awarded grants to the following organizations: Bevier C-4 School, Bevier, MO, classroom tables to use as desks. Callaway County Chapter of Midwest Foster Care, Ashland, MO, car/booster seats. Calvary Lutheran High School, Jefferson City, MO, targets for indoor archery program. Chariton County 4-H, Keytesville, MO, sewing machines, incubators, gardening cold frame. Citizens Against Domestic…
Big O Tires is working to give women a boost of confidence so they won’t have to worry about being taken advantage of the next time they visit an auto repair shop. The Big O Tires staff recently hosted a ladies car maintenance class at its Columbia, Mo. office at 2304 Business Loop 70 East….
First impressions can be critical in business and Big O Tires is hoping to capitalize on that thanks to recent renovations at its Columbia, Mo. store at 2300 Business Loop 70 East. The store received a complete overhaul both inside and out. Decades old metal siding was replaced with stucco and decorative stones to project…