For the first time since the pandemic began, Big O Tires employees came together for the franchise’s annual awards on April 2, 2022, at the Lodge of the Four Seasons in Lake Ozark, Mo.
“It was fantastic to get everyone together again for the first time in over two years,” says Charlie Alexander, senior director of Big O Tires. “All of our store teams were represented and there was great energy in the room.”
The event honored individual Big O Tires stores and managers that demonstrated fiscal and operational success. Awards were presented for 28 categories, and the Branson, Mo., store was recognized as the MFA Petroleum Store of the Year.
“We had an excellent 2021 fiscal year and we are off to a great start again in 2022,” Alexander says. “We’ve opened three new Missouri stores in six months—Chillicothe, Springfield (Sunshine Street) and Ozark—which hasn’t been easy, but we are excited about the progress we have made.”
2021 Fiscal Year Award Winners
Highest Sales Award
- First—Fayetteville, Ark.
- Second—Columbia, Mo. (Business Loop)
- Third—Columbia, Mo. (Peachtree Drive)
Sales Volume % Increase (Year over Year)
- First—Warrensburg, Mo.—45.2%
- Second—Branson, Mo.—26.1%
- Third—Rolla, Mo.—23.7%
Top Service Dollars
- First—Columbia, Mo. (Business Loop)—$1,341,055
- Second—Jefferson City, Mo. (Jefferson Street)—$1,290,240
- Third—Columbia, Mo. (Peachtree Drive)—$1,222,197
Top Gross Profit Dollars
- First—Columbia, Mo. (Business Loop)—$1,572,939
- Second—Osage Beach, Mo.—$1,482,389
- Third—Columbia, Mo. (Peachtree Drive)——$1,455,329
Highest Gross Profit %
- First—Springfield, Mo. (Republic Road)—61.98%
- Second—Jefferson City, Mo. (Missouri Boulevard)—61.52%
- Third—Branson, Mo.—61.45%
Total Customer Count
- First—Jefferson City, Mo. (Jefferson St.)—11,840
- Second—Columbia, Mo. (Peachtree Dr.)—11,288
- Third—Springfield, Mo. (Republic Rd.)—10,642
Customer Count % Increase
- First—Rolla, Mo.—21.3%
- Second—Camdenton, Mo.—16.3%
- Third—Branson, Mo.—14.7%
Total Tire Units
- First—Columbia, Mo. (Business Loop)—9,756
- Second—Osage Beach, Mo.—8,720
- Third—Lebanon, Mo.—8,627
Tire Unit Increase %
- First—Nixa, Mo.—17.9%
- Second—Branson, Mo.—13.7%
- Third—Warrensburg, Mo.—12.7%
Highest Alignment Dollars
- First—Fayetteville, Ark.—$298,634
- Second—Springfield, Mo. (Republic Rd.)—$181,148
- Third—Branson, Mo.—$181,148
Highest Alignment %
- First—Fayetteville, Ark.—28.9%
- Second—Lebanon, Mo.—21.7%
- Third—Branson, Mo. —20.3%
Highest TPP %
- First—Fayetteville, Ark.—96.3%
- Second—Springdale, Ark.—80.9%
- Third—Bentonville, Ark.—79.7%
Highest Total MAST Units
- First—Nixa, Mo.—1,001
- Second—Columbia, Mo. (Business Loop)—995
- Third—Jefferson City, Mo. (Jefferson St.)—891
MAST Unit % Increase
- First—Rolla, Mo.—35.8%
- Second—Warrensburg, Mo.—29.6%
- Third—Springdale, Ark.—18.2%
Highest Google Review Rating
- First—Osage Beach, Mo. & Sedalia, Mo.—4.6 out of 5
- Second—Branson, Mo. & Lebanon, Mo.—4.5 out of 5
- Third—Jefferson City, Mo. (Jefferson St.), Nixa, Mo., & Springfield, Mo. (Glenstone Ave.)—4.3 out of 5
Lowest Complaint per Invoice
- First—Camdenton, Mo.—2,443
- Second—Sedalia, Mo.—1,806
- Third—Columbia, Mo. (Peachtree Dr.)—1,725
Cleanest Store Award
- First—Lebanon, Mo.
- Second—Columbia, Mo. (Business Loop)
- Third—Nixa, Mo.
Highest Email Collection %
- First—Sedalia, Mo.—55.5%
- Second—Springfield, Mo. (Republic Rd.)—50.2%
- Third—Bentonville, Ark.—49.7%
Accounting Compliance Award
- First—Nixa, Mo.
- Second—Warrensburg, Mo.
- Third—Branson, Mo.
Lowest Labor %
- First—Osage Beach, Mo.
- Second—Rolla, Mo.
- Third—Lebanon, Mo.
Most Profitable Store
- First—Branson, Mo.
- Second—Columbia, Mo. (Peachtree Dr.)
- Third—Columbia, Mo. (Business Loop)
Top Service Advisor by Customer Count – Russ Burkett, Columbia, Mo. (Peachtree Dr.)
Top Service Advisor by Average Invoice – Quenten Reed, Osage Beach, Mo.
Top Producing Mechanic
- First—Austin Turner, Branson, Mo.
- Second—Jacob Bearden, Springfield, Mo., (Republic Rd.)
- Third—Bradon Weber, Osage Beach, Mo.
Top Producing Mechanic Teams
- First—Columbia, Mo. (Business Loop)
- Second—Jefferson City (Jefferson St.)
- Third—Columbia, Mo. (Peachtree Dr.)
MFA Petroleum Store of the Year
- First—Branson, Mo.
- Second—Springfield, Mo. (Republic Rd.)
- Third—Columbia, Mo. (Business Loop)
MFA Petroleum Territory Manager of the Year – Jim Williams